Almond Flour Chocolate Chip

Thank you for choosing Palate Express. We want you to be satisfied with your purchase, and we understand that situations may arise where a refund is necessary. This policy outlines the conditions under which refunds may be granted.

Conditions for Refund:
We will consider refunds under the following circumstances:

        •       Damaged or defective cookies upon delivery.
        •       Errors in your order, such as receiving the wrong cookie flavors.

Timelines:
To be eligible for a refund, you must report the issue within 3 days of receiving your order.

Documentation:
Please provide clear photos of the damaged or incorrect items, as well as your order confirmation.

Refund Process:

        1.      Contact our customer support at Palate.Express@gmail.com within the specified timeframe.
        2.      Include your order number and details of the issue.
        3.      Our team will review your case and respond within 3 business days with further instructions.

Partial Refunds or Exchanges:
We may offer partial refunds or exchanges based on the specific circumstances of your case.

Non-Refundable Items:
Customized or personalized orders are non-refundable.

Communication:
For refund requests or inquiries, please contact our customer support at Palate.Express@gmail.com.

Exceptions:
Promotional or discounted items are eligible for refunds, subject to the terms of the promotion.

Review and Modification:
We reserve the right to review and modify this refund policy at any time. Any changes will be communicated through our website.

Legal Compliance:
This policy complies with local and national consumer protection laws.


Thank you for choosing Palate Express. We appreciate your understanding and cooperation

Thank you for choosing our delicious cookies! To ensure a delightful experience, please review our shipping policy:

1. Order Processing:
• Orders are typically processed within 1-2 business days.
• During peak seasons, processing times may extend, but we strive to dispatch your order promptly.
2. Shipping Methods:
• We offer standard shipping options.
• Standard shipping generally takes 3-5 business days.

3. Locations:
• We currently ship within the contiguous United States.
• Unfortunately, we do not offer international shipping at this time.
4. Costs:
• costs are calculated at checkout based on a flat fee of $6.00 shipping method.
5. Packaging:
• Our cookies are carefully packaged to preserve freshness and prevent breakage during transit.
• We use eco-friendly materials whenever possible to minimize our environmental impact.
6. Delivery Tracking:
• Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery in real-time.
7. Delivery Issues:
• In the rare event of damaged or delayed delivery, please contact our customer support team within 48 hours of receiving your order.
8. Warm Weather Disclaimer:
• During warm weather, we take extra precautions by including ice packs to prevent melting. However, we recommend retrieving your package promptly to ensure the best cookie quality.
9. Returns and Refunds:
• Due to the nature of our product, we cannot accept returns. However, if you are unsatisfied with your order, please contact us, and we will do our best to address your concerns.
10. Contact Information:
• For any inquiries or assistance, please reach out to our customer support team at Palate.express@gmail.com

We appreciate your trust in our cookies and are committed to delivering a scrumptious experience right to your doorstep!